Privacy policy

SGComputers

Effective August 01, 2023

If you visit this page, it means that you care about your data safety and protection. In this Privacy Policy, we explain what and how we use:

• Reasons and means of personal data acquisition
• Rules and methods of personal data processing
• Your personal data protection rights and their fulfillment

This Privacy Policy applies to all games, web services, and related services provided by SGComputers (such as the customer support, forums), referred to jointly herein as Services.

This policy is subject to change and update. If we make any significant changes to our policy, we may notify the users in the Services. If the user continues using the Services after the update, it means they agree with the revised version. We strongly recommend you to visit the page from time to time (see the date of the latest update at the top of the page).

This Privacy Policy is designed to meet the requirements of the following legislative acts:

• General Data Protection Regulation of the European Union (“GDPR”);
• Children's Online Privacy Protection Act of the United States (“COPPA”);

How to contact us

If you have questions about data protection, we recommend you to contact us thus we can answer you.

Name of the company collecting the personal data: SGComputers
Address: 85000, Bar, Montenegro, Susanj b.b.
Email: [email protected]

Purposes of the Privacy Policy

• Protection of the users’ rights
• Safety and protection from fraud when using the
• Ensuring correct performance and improving the quality of the Services
• Providing equal and fair game rules

Reasons and Means to Collect Data

Data you Submit Directly

• Contact information (name, email address). Usually submitted when contacting the customer support or signing up to our forum. We require this data to make sure that we can get in touch with you and help resolve the issues you have encountered.
• Nickname, avatar, password, and other data from the game profile or other profiles. Required to identify players and ensure proper functioning of the Services.
• Your messages related to the Services: chat messages, posts in official communities, on the forums, and on the mobile app distribution platforms (such as Google Play, App Store) as well as messages sent to the support team and our games reviews. This data is used to provide the Services and monitor their quality.
• Other data you choose to submit, such as data required for account verification if you lose access to your account as well as for messaging and participating in online or offline events hosted by us.
• Public data. Public data is the information that is published and is available on the Internet. We may collect and analyze this data for the purpose of improving the quality of the Services.

Data Collected Automatically

• Information provided in your game profile, as well as information about using the Services. Used to ensure proper functioning of the Services, personification of the Services, game analytics, recording in-game events, achievements, and progress.
• Identification data for the devices used to launch the game, such as ip address, device id, advertising id, imei number, general location data. Used to ensure safety and fraud countermeasures when needed.
• Technical information about devices (e.g. device name, operating system, language, browser type, additional plugin versions). Used to monitor the quality of the Services.
• Cookie files and other similar technologies (e.g. marketing beacons). Used for personalization, use analysis, and ensuring the safety of the Services. You may modify or disable these technologies in browsers or the corresponding device settings. However, we cannot guarantee that our Services will operate properly when personalization technologies are disabled and therefore do not recommend that you disable them completely.

Data Provided by our Partners

• Data from third-party services if you choose to link them to our Services (Facebook profile, Google, Apple services). This data is used for various purposes, such as recording in-game progress, integration with other game services, integration with mobile platform gaming profiles, and for game account security.
• Platform data (e.g. Google, Apple) required for payment verification and combating fraud. We do not gain access to your payment information and transaction history from the platforms. All payments are carried out via secure protocols on the platform’s side.
• Demographic data, analytics, and other information required for personalizing ads and improving the quality of our Services.

These are the main data collection reasons for particular data categories. We may also analyze, profile, and segment all the data listed above.

Who Can Handle Your Data?

• SGComputers employees, representatives of subsidiaries and affiliated companies.
• Other users of the Services: For instance, your game profile data (nickname, avatar), chat messages, and your game progress can be accessed by other players and can be a part of the Services.
• Partners: mobile platforms and social networks, hardware providers, providers of user support, moderation, QA, community management, data storage, data analytics, advertisement, cross-promotion tools, logistics companies. We work with partners all over the world. These partners only process data as instructed. Partners included but not limited to:

• Game publishing platforms:
• https://play.google.com
• https://www.apple.com/lae/ios/app-store/

• Analytics:
• https://analytics.google.com/
• https://unity.com/solutions/analytics

• Software services:
• https://unity3d.com/

• Data storage:
• http://hetzner.de/

• Marketing and advertisement:
• https://unity3d.com/unity/features/ads
• https://searchads.apple.com
• https://ads.google.com

• User support and community services:
• http://sgcomps.com/

• Public authorities: We reserve the right to disclose personal data legitimately requested by regulatory agencies or auditors.
• Anonymous data: We reserve the right to disclose anonymous and aggregated data based on your personal data to our partners. This data cannot be used to identify you or linked to you directly or indirectly (e.g. game progress stats for users from a particular country).
• We may also process personal data we receive from other companies as an operator. In such an event the data is handled in strict accordance with the contract with our partners and in accordance with the EU principles for personal data protection.
• As an international company, SGComputers may disclose your personal data to parties outside the EU. We guarantee compliance with the EU rules and methods of data protection in regard to these parties.

Your rights and options

• We give you the right to correct, delete, dispute and restrict use of, and access the data we store, as well as other rights guaranteed by the EU laws based on your substantiated request.
• You have the right to a copy of your personal information to be supplied to you in an electronic format upon request.
• Opting out of personalized ads: Many ad tools and services utilize so-called personalized ads that take into account your personal interests and experience. You may opt out of personalized ads in browser and/or device settings. Please note that we cannot guarantee that our Services will function properly in this case.
• We will do everything in our power to promptly resolve your request. We reserve the right to ask for identity authentication before fulfilling your request.

Data Storage and Protection

• In order to help ensure a secure and safe player experience, we are continuously developing and implementing administrative, technical and physical security measures to protect your data from unauthorized access or against loss, misuse or alteration.
• Personal data is usually kept for the duration of using the game account or longer, as per our legal interests. We will for example periodically de-identify unused game accounts and we regularly review and anonymize unnecessary data.
• Note that if you ask us to remove your personal data, we will retain your data as necessary for our legitimate business interests, such as to comply with our legal obligations, resolve disputes, and enforce our agreements. Requests to delete personal data are resolved in up to 30 calendar days.
• Your personal data is deleted or anonymized automatically after two years of account inactivity. Certain data such as payment data may be stored for periods longer than this in accordance with applicable accounting laws.

Age Restrictions

• We do not knowingly collect or solicit personal data about or direct or target interest-based advertising to anyone under the age of 13 or knowingly allow such persons to use our Services. If you are under 13, please do not send any data about yourself to us, such as your name, address, telephone number, or email address. No one under the age of 13 may provide any personal data. If we learn that we have collected personal data about a child under age 13, we will delete such data without delay. If you believe that we might have any data from or about a child under the age of 13, please contact us.